Privacy Policy

PlaySpot Coach is operated by the PlaySpot team in Tbilisi, Georgia — the same team behind the PlaySpot player app. When this policy says “we”, “us” or “PlaySpot”, it means the operator of this service. For anything privacy-related, write to support@play-spot.app.

Account data. When a coach account is created (access is invite-only), we store the profile the coach provides: name, email, phone number, clubs, languages, services and prices, and a profile photo if one is added.

Booking and CRM data. The CRM stores what a coach needs to run their practice: open slots, bookings, student names and contact details the coach records, attendance, payment status of lessons (for example “paid in cash” or “transfer confirmed”), income and expense entries. Students’ personal data in the CRM is entered by the coach, who is responsible for having the right to record it.

Access requests. If you ask for early access through the form on the landing page, we keep the name and contact (Telegram, WhatsApp or email) you submit so we can reach out.

Technical data. Standard server logs (IP address, browser type, pages requested) and the cookies described below. We do not collect precise location data.

We use this data to provide the service: showing a coach’s public profile and open slots inside the PlaySpot app, processing bookings, keeping the coach’s income and student records, sending booking confirmations (including via Telegram or WhatsApp when the coach or player enables that), answering support requests and keeping the service secure. We do not sell personal data and we do not use it for third-party advertising.

The site uses essential cookies only: httpOnly session cookies that keep a coach signed in to the CRM (an access token valid for about a day and a refresh token valid for about a week). There are no advertising or cross-site tracking cookies. If you block cookies, the public site works but signing in does not.

The service is hosted on Vercel with the primary region in Frankfurt, Germany (EU). Infrastructure providers process data on our behalf under their own security terms. Booking details are shared between the two people a booking concerns — the coach and the player. Messenger confirmations pass through the messenger you chose (Telegram or WhatsApp). We disclose data beyond that only if the law requires it.

Account and CRM data is kept while the account is active. If an account is closed, we delete or anonymize its personal data within 90 days, except records we must keep longer for legal or accounting reasons. Access-request contacts that never become accounts are deleted within 12 months.

You can ask us to show you the personal data we hold about you, correct it, export it or delete it. Coaches can edit most profile data directly in the CRM. Students who want their data corrected or removed from a coach’s CRM can contact the coach or write to us and we will help. Requests go to support@play-spot.app — we answer within 30 days.

The service is meant for adults. Coaches may record lessons they give to minors, with the consent of a parent or guardian; we do not knowingly let minors create accounts.

If we change this policy in a meaningful way, we will update the date at the top and, for significant changes, notify coaches by email or inside the CRM before the change takes effect.